how to activate dbs card
How to activate dbs card?

How To Activate DBS Card

How To Activate DBS Card ? Activating a DBS card, whether it’s a credit, debit, or ATM card, is a straightforward process that ensures your card is ready for use. It’s essential for security and functionality.

Below are the summarized steps and key points about activating your DBS card, based on information from DBS Singapore, DBS Bank India, and

Steps to Activate Your DBS Card

  • Using the digibank Mobile App:
    • Log in to the digibank mobile app using your credentials.
    • Navigate to the ‘More’ tab.
    • Under ‘Manage Cards & Loans’, select ‘Activate Cards’.
    • Choose the type of card (Credit/ATM/Debit) you want to activate.
    • Select the specific card and follow the prompts to complete activation.
  • Using digibank Online:
    • Log in to digibank online.
    • Complete the authentication process.
    • Navigate to ‘Cards’ and select ‘Activate Credit Cards’ or ‘Activate Debit or ATM Cards’.
    • Choose the card for activation, accept the terms, and submit your details.
  • Using SMS Banking:
  • Using DBS/POSB ATM:
    • Insert your new card into a DBS/POSB ATM.
    • Enter your card PIN.
    • Choose ‘More Services’ and then ‘Cards/PIN/iBanking/Phonebanking’.
    • Follow the instructions to activate your card.
  • Video Teller Machine (VTM):
    • Visit a VTM with your NRIC, card, or passport.
    • Follow the on-screen instructions to activate your card.

Important Points to Remember

  • Your card arrives deactivated for security reasons and must be activated before use.
  • Supplementary cards need independent activation.
  • You can reset your card PIN instantly upon activation through digibank.
  • For Business Advance Card activation, special instructions apply.
  • Activating the card through the mobile app might require entering the CVV and setting up a PIN.
  • If the card isn’t activated within a set period (like 90 days in some cases), it may lead to the blocking of your account.

Also Read : How To Activate DBS Credit Card Oversea ?

Features and Benefits of DBS Debit Card (Specific to DBS India):

  • Debit cards offer contactless payment options, eliminating the need for PIN entry for small transactions.
  • The card is universally accepted and is convenient for international travel.
  • DBS provides Visa International Debit cards, ensuring wide usability.

Security Measures During Activation of DBS Cards

Activating a DBS card involves several layers of security measures to protect customers’ personal and financial information. Understanding these measures can give cardholders peace of mind and awareness of the bank’s efforts to safeguard their data. Here are key security aspects typically involved in the card activation process:

  • Two-Factor Authentication (2FA): When activating a card through the digibank mobile app or online banking, DBS often requires two-factor authentication. This means, in addition to entering your credentials, you will receive a one-time PIN (OTP) on your registered mobile number or email, which you must enter to verify your identity.
  • Secure Socket Layer (SSL) Encryption: During the online activation process, DBS uses SSL encryption to secure the connection between your browser and their servers. This encryption ensures that any data transferred, like your card details and personal information, is protected from interception or hacking.
  • Data Privacy Compliance: DBS adheres to strict data privacy laws and regulations. They ensure that personal data collected during the activation process is used strictly for that purpose and is protected against unauthorized access or disclosure.
  • Real-Time Monitoring and Fraud Detection Systems: DBS employs advanced monitoring systems that track card activation activities in real-time. These systems are designed to detect and alert the bank and the cardholder to any suspicious or unusual activities that might indicate fraudulent attempts.
  • Confidentiality in Communication: Any communication sent to customers regarding card activation, whether via SMS, email, or postal mail, is done in a manner that preserves confidentiality. For example, sensitive information like full card numbers or CVV codes is never fully displayed.
  • Customer Education and Alerts: DBS may provide educational materials or alerts during the activation process, informing customers of the best practices to maintain security, like not sharing OTPs or card details with others.
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By implementing these security measures, DBS ensures that the card activation process is not only user-friendly but also rigorously secure, thus protecting customers against identity theft and financial fraud.

Troubleshooting Common Activation Issues for DBS Cards

Even with a streamlined process, customers might encounter issues while activating their DBS cards. Being aware of common problems and their solutions can enhance the activation experience. Here are some typical issues and troubleshooting tips:

  • App or Website Access Issues: If you are unable to log in to the digibank mobile app or online banking platform, check your internet connection and ensure you are using the latest version of the app. If the problem persists, try clearing the app’s cache or accessing the site from a different browser.
  • Error Messages During Activation: If you receive an error message during activation, note the error code or message and check the FAQ section on DBS’s website for guidance. Sometimes, simply retrying after a few minutes can resolve temporary system glitches.
  • Non-Receipt of One-Time PIN (OTP): If you do not receive an OTP for two-factor authentication, ensure that your registered mobile number or email address with DBS is up-to-date. If it is correct and you still haven’t received an OTP, contact DBS customer service for assistance.
  • Card Not Recognized at ATM or VTM: If the ATM or VTM does not recognize your card, ensure that you have inserted it correctly. If the problem persists, the card might be damaged, and you may need to request a replacement from the bank.
  • Incorrect Personal Information: If the system rejects your personal information during activation, double-check that you are entering the correct details, especially if you have recently changed your name or address. In case of discrepancies, update your information with the bank before proceeding.
  • SMS Activation Failure: If SMS activation does not work, check if you have used the correct format and sent the message to the right number. Also, ensure that your phone number is registered for SMS banking services with DBS.
  • Card PIN Issues: If you face issues while setting or entering your card PIN, remember that PINs typically do not start with a zero and must not be easy-to-guess sequences like ‘1234’. If you forget your PIN or if it gets locked, use the digibank app or online banking to reset it.
  • Supplementary Card Activation: If you are activating a supplementary card, ensure that the primary cardholder has already activated their card and that you are following the correct activation process for supplementary cards.

In case these troubleshooting tips do not resolve your issue, or if you encounter a unique problem, contacting DBS customer support directly is advisable. They can provide personalized assistance and ensure your card activation is completed successfully.

Customer Support Options for DBS Card Activation Issues

When encountering difficulties during the activation of a DBS card, having access to robust customer support is crucial. DBS offers several channels through which customers can seek assistance. Understanding these options can help streamline the resolution process. Here are the primary customer support avenues provided by DBS:

  • 24/7 Customer Service Hotline: DBS maintains a 24/7 hotline for immediate assistance. Customers can call this number for any issues related to card activation. The hotline numbers are typically listed on the bank’s website and on the back of your card.
  • Online Chat Support: For those who prefer online communication, DBS offers a chat support service through their website and mobile app. This feature connects you with customer service representatives who can assist with activation queries.
  • Email Support: Customers can also reach out to DBS via email. This option is suitable for non-urgent queries or when detailed information or documentation needs to be shared.
  • Branch Visit: For personalized assistance, visiting a local DBS branch can be effective, especially for complex issues that might require face-to-face interaction. Branch locations and operating hours are available on the DBS website.
  • Social Media Channels: DBS is active on various social media platforms. While these channels are generally used for updates and information sharing, customers can also use them to reach out for support or direct their queries.
  • FAQ and Help Sections on the Website: DBS’s website contains a comprehensive FAQ and help section, where customers can find answers to common questions about card activation and other services.
  • Instructional Videos and Guides: DBS often provides instructional videos and step-by-step guides on their website and YouTube channel, which can be helpful for understanding the activation process.
  • Community Forums: Some banks have community forums where customers can post queries and receive answers from bank representatives or other customers who have had similar experiences.
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It’s important for customers to have their card details and personal identification information handy when contacting customer support. This ensures that the support team can quickly and efficiently assist with any activation issues.

Post-Activation Steps and Recommendations for DBS Cardholders

After successfully activating a DBS card, there are several important steps and recommendations that cardholders should consider to enhance their banking experience and secure their financial transactions. Here’s a guide to what you should do post-activation:

  • Set Up Online Banking: If you haven’t already, register for DBS’s online banking service. This will allow you to monitor your transactions, pay bills, and manage your account more effectively.
  • Download and Familiarize Yourself with the digibank App: The digibank app is a powerful tool for managing your finances. Explore its features, such as checking your balance, transferring funds, and setting up alerts for transactions.
  • Create or Update Your PIN: Ensure that you have a strong, unique PIN for your card. If you’ve set a temporary PIN during activation, change it to a more secure one.
  • Register for Fraud Alerts: Sign up for SMS or email alerts for transactions. This will help you monitor unauthorized activity on your card and act quickly in case of fraud.
  • Understand Your Card’s Features and Limitations: Familiarize yourself with the specific features of your card, like withdrawal limits, fees, and rewards programs, to maximize its benefits and avoid unexpected charges.
  • Set Spending Limits: If available, set daily or monthly spending limits on your card to help with budget management and to reduce the risk of significant financial loss in case the card is compromised.
  • Review Privacy and Security Settings: Check and adjust the privacy and security settings of your online banking and mobile app to ensure your financial data is protected.
  • Learn About Contactless Payments: If your card supports contactless payments, understand how to use this feature and where it is accepted.
  • Plan for Overseas Use: If you intend to use the card abroad, inform DBS of your travel plans to prevent your card from being flagged for unusual activity and understand any fees associated with international transactions.
  • Keep DBS Contact Information Handy: Save DBS’s customer service number and email in case you need assistance or need to report a lost or stolen card.

By following these steps, DBS cardholders can not only secure their accounts but also take full advantage of the bank’s features and services for a seamless banking experience.


Activating your DBS card is an essential first step to start using it. Whether you prefer online methods or doing it through an ATM or VTM, DBS offers multiple, convenient ways to ensure your card is ready for use. It’s also a good practice to familiarize yourself with the features and security aspects of your DBS card for a smooth banking experience. (

Sources: DBS Singapore​​, DBS Bank​​, and​​.